Charging image

when i try to create an rx image appears this image.

Create rx failed

Could not create the xray. Reqeust failed with status code 400.

What can i do? thank you very much

400 on an upload of an image most likely means you are on a very old version of the vpop app.

Please ensure you are on the latest - currently 2.5.1 +

Kind regards


yes, I’m on the 2.5.1


Ok, can you share an image that you are having problems uploading? Can you try another image?

send to:

Kind Regards


Another reason could be the image format is not recognised. We have had an example of a HEIC image with a .jpg extension just sent to us.

We only support this image format in iOS at the moment. Best convert it to a jpeg or PNG before upload.

Kind regards