Could Not Create Case - Reason 402

Unable to add any new cases or add images to old cases. Been getting this error for the last 2 days. The app is totally unusable. Tried on IPad, Windows and in browser.

Hi, we are currently working on this issue and will post an update asap.

The 402 error means payment required, this should have been resolved for most people yesterday morning. It seems that renewal information had not reached us (or was in unexpected format) for some reason from our payment gateway. This affected 33 users, we apologise for the inconvenience, subscription information is now up to date.

This particular case is even stranger, and are investigating it further! In the meantime, temporary access has been given.